Refund Policy
Thank you for purchasing digital art from Matilda Pope. We take pride in offering high-quality digital art for your enjoyment. Please read this No Refund Policy carefully before making a purchase.
Digital Art Nature: All products available on Matilda Pope are digital, delivered in electronic file formats such as JPEG, PNG, or PDF. Once a purchase is completed, it cannot be returned for a refund or exchange.
Non-Tangible Goods: As digital art is non-tangible and intangible, it is impossible to return or exchange the product.
File Delivery and Access: Upon completing your purchase, you will immediately have access to the digital art files via a download link sent to your email address on file. You are responsible for ensuring you have the necessary software and hardware to access, view, and store digital art files.
Quality Assurance: Before purchasing, we encourage you to review the product details, images, and sample previews available on Matilda Pope to ensure the digital art meets your expectations. If you have any questions or concerns about the digital art, please get in touch with us before purchasing.
Copyright and Licensing: By purchasing digital art from Matilda Pope, you are granted a non-exclusive, non-transferable license to use the art files for personal or commercial purposes. The ownership and copyright of the digital art remain with Matilda Pope. It is strictly prohibited to reproduce, distribute, or use digital art for commercial purposes without a commercial license issued by the copyright holder.
Technical Issues:
If there are any technical issues with the digital art files, please get in touch with our customer support team. We will make reasonable efforts to address and resolve any technical problems promptly.
By proceeding with your purchase of Matilda Pope, you acknowledge that you have read, understood, and agree to abide by this No Refund Policy for digital art. If you disagree with this policy, please do not make a purchase. Your satisfaction is important to us, and we are here to assist you with any inquiries or concerns regarding our digital art products.